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Untrained Applestore Salespeople

June 29, 2008 by debbie T | iPhotoiTunes & iPhoneMac CornerMac Software

We went into the Applestore in Salem, NH this afternoon to possibly purchase a new iPod Touch for my husband.

When we walked in the store, I asked the greeter if someone could help us with iPod Touch questions. She sent us over to what she thought was the iPod area, and I found a Touch. My husband had been previously been playing around with one, but I thought it might be nice to have someone officially show us around before we purchased.

The first salesperson (male) came over and he seemed knowledgeable enough, until I asked him about syncing photos, bookmarks, address book, etc. He didn’t know the answers, so he brought over another salesperson (female), and she started to push the new Mobile Me (dot Mac) service, telling me that I needed to use that to sync anything. I told her I have never been a fan of dot Mac, and that I was surprised that it couldn’t be done through iTunes.

She wasn’t too sure of the answer, so she went off to find someone that might know.

Another older gentleman came over. I assumed (wrongly) that he would perhaps have an answer about syncing. nope, more Mobile Me sales pitches. In fact, he took me over to a nearby iMac, and started to browse the apple.com website so he could show me more about Mobile Me. Again, I told the that I didn’t want to use dot mac or Mobile Me.

I spoke to no less than 4 sales people, and no one could tell me answers to simple questions, like syncing photos, address book, and iCal. Would you believe that no one actually knew the sales return policy either!!! That had to be figured out by asking another sales person as well.

I should have just went over to a Mac myself, and searched for the syncing answers on google (which is what I did when I got home). Truth is, you do NOT need Mobile Me or Dot Mac to sync your iPod. You can do it all through iTunes, which is what I originally thought, but no one in the store could confirm it.

Seems the Applestores have a lot of new sales staff, probably in anticipation of the iPhone release on July 11). But you would think they would go through a little bit of training. It’s almost like they were told if anyone asks about the iPhone or iPod Touch, just play stupid and push the Mobile Me sales crap.

I was really discouraged and disappointed. I expected more knowledge from the sales staff. The Applestores have always seemed to be a step above the Best Buys and Walmarts, in that they know their products. If we were an uninformed customer, we might have possibly been talked into purchasing a Mobile Me account, when it wasn’t even necessary! Very disheartening!

We left the store w/out an iTouch. My husband isn’t sure he wants one anymore. I told him that he should wait until July 11, just in case something (like a price drop) happens. Who knows, I have been eyeing an iPod Touch for awhile. I might get one after July 11!

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