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Macbook Pro LCD Calibration Problems

July 22, 2008 by debbie T | ComputersDigital PhotographyMac Corner

Regarding my first post, I was initially very happy w/ the calibration. I had purchased an X-rite Eye-One Display LT from Adorama.

I was disappointed because the Eye-One Display came highly recommended on various sources online.

So, I tried the calibration again, same pink hue. It doesn’t look bad at first, until you really start to look at it. It really shows up when looking at a white background.

I was leaving on vacation, so I had to wait to contact anyone. On my return, I had a miserable cold, and I didn’t feel like thinking, much less speaking to anyone to try to trouble shoot the problem.

Finally, yesterday I called X-rite’s customer service department to see if they could help me. Well, the person I spoke to (Kevin) was no help at all. He didn’t seem knowledgeable about the product and his advice in the end was to make sure my Mac’s gamma was 2.2 and not 1.8. I didn’t think this would have any impact on the pink hues, but alas, I did try to calibrate one last time. Nope, the same pink hue, but it just looked “darker” w/ the 2.2 gamma set.

I was fed up.

The good news is that I spoke to Adorama this morning to ask about a return, and after I explained myself, they generously agreed to the return even though it was slightly beyond the 14 day return period. Yay for Adorama!

There are 3 comments

  1. Did you try to build the calibration and change the option from LCD or CRT to Laptop? Even though these designations seem to refer to specific monitor types, in reality the refer to gamma curves used in calibration. If you ever used Adobe Gamma to try to calibrate you monitor using your eye and the sliders? Remember how you had the choice of red, green, and blue sliders or just a gray slider? The RGB sliders are a 3 gamma calibration (3 curves) and the gray slider is a 1 gamma calibration (the same curve is used for RGB channels). Typically a LCD or CRT monitor is best calibrated with a 3 gamma curve and laptops typically are better off with a one gamma curve. If you get a color cast (like the pink cast) sometimes this can be solved by using a different setting (i.e. use laptop setting for your LCD monitor). This does not always work but often it is just the trick to remove a color cast from a calibration

    Comment by Brian Ashe on July 24th, 2008
  2. I have the LT software and the options are few. I did choose “laptop” all three times.

    There were only other two settings (if I remember correctly). One for white (balance) and one for gamma choice of 1.8 or 2.2 – that’s it. No RGB controls.

    Thanks for trying to help, Brian, but the calibrator is already on it’s way back to Adorama. I was very disappointed because I did hear so many good things about the Eye-One….but I really felt their customer service was lacking. I don’t think I would give them another chance again.

    Comment by debbieT on July 24th, 2008
  3. I should also add that the customer service person informed me that the LT is no longer being sold.

    While I was on the phone w/ him, I quickly went to the Xrite website to find the exact product I bought, and it was missing from the list of products. It must have just happened, because when I ordered it, it was definitely on the list.

    Anyway, when I asked about it, he told me it was replaced by the ColorMunki.

    I felt a bit let down, and felt like I just bought outdated technology.

    Comment by debbieT on July 24th, 2008