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Adobe Installation Error

September 4, 2008 by debbie T | Mac Software • Photoshop

Whoo-hoo! I purchased the download version of Adobe Photoshop Elements 6 (Mac) and after downloading, I tried to install the app.

I had previously installed then uninstalled the trial, and now the full version would not install. An error message appeared and shut down the installation.

“critical errors were found in setup incompatible payloads already installed” – see screen shot below.

adobe install error

I googled the error, and found an answer on the adobe.com web site
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403796

I followed the steps for Solution 2, and whoosh, Photoshop Elements started to install. I am a happy camper!

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