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Amazon Call Me!

September 16, 2009 by debbie T | Internet

I was having a little problem with my Amazon purchase this morning, and I wanted to contact them about it. I clicked the “contact us” link at the bottom of the page.

contact us - amazon

A new windows opens, and your account name & password can be entered. (not required)

I figured I would just email them, since it wasn’t a big problem. But when I saw the contact options I was intrigued.

amazon-phone2

I clicked on the “Phone” tab and found a feature that calls you instead of you calling them! I had to try it! (I am pretty sure this feature isn’t necessarily new, but it’s been a long time since I had any issues with Amazon, so I am behind the times!)

After typing in my account password again, it opens another new window where you need to type your phone number. The default is to call you right away, but there is an option to choose a 5, 10, or 15 minute delay.

amazon-phone3

Once you submit your phone number info, your phone will ring immediately! Pick it up, and an automated voice tells you to hang on, etc…I figured it might be a bit of a wait, but nope! I was talking to Jennifer within a minute and she helped me with my problem. I don’t think I was on the phone for longer than 5 minutes from start to finish.

Why would you want to use this feature instead of just calling them yourself? Well, probably because your account info is immediately known by the customer service associate and it saves a lot of time! Plus it’s soo freakin’ cool!

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