Both Ting and ChitChat offered great wireless fees, but I think what sold me on Ting was the vast amount of quality help on their web site. Questions on their discussion forum were answered promptly, there was an extensive knowledge base, and I loved how clean and simple the Ting web site was. I was confident that if I ran into trouble with our older HTC EVO phone, there would be someone to help me.
I especially liked their billing & rates philosophy. They only charge for the amount of services used, in levels or “buckets” of XS through XXL. Their rates are very reasonable and I love that limits can be set so you’ll never spend more than you can afford.
The only extra charges are fees for each device and other surcharges like taxes.
Their most popular level is M, but you can mix and match for whichever or whatever you use the most. For instance, I’m planning on no more than 500 voice minutes, 1000 text messages and 100mb data. Including the $6 fee for our one device, our monthly charge hopefully will be no more than $23 plus taxes. And if we only use 100 minutes or 100 messages, our rate will drop to the lowest level. You only pay for what you use!
It’s really simple to view your usage at any time by logging into your account, and viewing the dashboard. They also have an Android app as well. You really can’t get any more straight-forward than that!
To make sure we don’t go over, I was easily able to set a cap for data and other “alerts” that will warn us when we are getting close to our monthly limits. They have a great video tutorial that explains how alerts work.
What I found to be most impressive about Ting was their customer service. I phoned them twice and both times someone answered immediately. No pressing #1 for this department or #2 for that department. Someone competent answered the phone and my questions were answered intelligently without frustration. How refreshing!
Activating the HTC Evo was fairly easy, and it can be done on their web site, using their activation form. You will need your device’s MEID number, which can be found in the phone’s settings menu. If you are porting your own cell number, you’ll need your current cell account number and PIN/password.
We had a little trouble with activation because his EVO phone still had remnants of a very old cell number, so we had to perform a carrier wipe and device updates by following the steps on their knowledge-base tutorial. Then we got data and MMS working easily by following the next steps in the same tutorial.
So far, our wireless service has been fine, the same as when we had Sprint service before.
The only negative aspect is that Ting only offers Sprint service for Android phones! Darn! I want to find a wireless company like them that works with iPhone!
Once we experience a couple of billing cycles, I’ll be sure to post an update.
So, if you enjoyed my review and would like to try Ting for your Sprint wireless service, then click the link below to receive a $25 credit toward a new device or wireless service.
I used someone else’s link when I signed up, and immediately received my $25 account credit. It really works!
One last little tidbit about Ting is that they are a division of Tucows. I remember Tucows from years back selling domain names and offering free/shareware software downloads.
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